Last Updated: April 10, 2024
Introduction
This Privacy Policy is a testament to our commitment to your privacy. It outlines the practices regarding the collection, use, management, and protection of your personal data across our website, the MyCoach app, and all associated services or interactions.
Data Controller
Stamina Lab is the principal controller of your personal information. For any concerns or inquiries regarding privacy, please reach us at:
- Email: [email protected]
Scope of This Policy
This policy applies to all information collected through our digital platforms, including the MyCoach app, websites, digital services, and any related services, sales, marketing, or events.
Information We Collect
1. Personal Identification and Contact Information: Full name, email address, phone number, physical address, and other similar contact details.
2. Financial and Transaction Data: Securely processed payment information, purchase history, and financial transactions via Stripe.
3. Health and Fitness Data: Detailed health metrics, fitness goals, and progress data collected through the MyCoach app for personalized coaching services.
4. Technical and Usage Information: IP addresses, browser types, operating system details, application usage data, navigation paths, and other technology-related information for improving service functionality and security.
5. Cookies and Tracking Technologies Data: Information collected through cookies, pixel tags, and other tracking technologies to personalize your experience and analyze usage patterns.
6. Marketing and Communications Preferences: Your preferences in receiving marketing from us and third parties, including email communication preferences.
Basis for Processing Your Data
We process your personal data under several legal bases:
- Consent: Explicit consent for specific processing activities.
- Contractual Necessity: Processing necessary to fulfill a contract or take steps at your request before entering a contract.
- Legal Obligation: Processing necessary for compliance with a legal obligation.
- Legitimate Interests: Processing necessary for the purposes of legitimate interests pursued by us or a third party, except where such interests are overridden by your interests or fundamental rights.
How We Use Your Information
- To provide, operate, and maintain our services.
- To improve, personalize, and expand our services.
- To understand and analyze how you use our services for development purposes.
- To develop new products, services, features, and functionalities.
- For customer communication, including responding to inquiries, comments, and providing customer service and support.
- To send you emails and other communications according to your preferences.
- For marketing purposes, including developing and providing promotional and advertising materials that may be relevant, valuable, or otherwise of interest to you.
- To find and prevent fraud, and to resolve disputes and enforce our terms and agreements.
Sharing Your Personal Data
With Service Providers: Including payment processors like Stripe, cloud computing services, marketing agencies, and analytics providers, under strict confidentiality terms.
For Legal Reasons: When required by law, subpoena, or other legal processes, or if necessary to protect our rights, safety, and property or that of others.
In Business Transfers: Your information may be part of the assets transferred during a merger, acquisition, or sale of company assets.
International Transfers: Transfers of data outside the European Economic Area are done with appropriate safeguards and compliance mechanisms in place, such as Standard Contractual Clauses.
Your Rights and Choices
Under GDPR and other applicable laws, you have rights that include:
- Access: The right to be informed of and request access to the personal data we process about you.
- Rectification: The right to request that we amend or update your personal data where it is inaccurate or incomplete.
- Erasure: The right to request that we delete your personal data.
- Restrict: The right to request that we temporarily or permanently stop processing all or some of your personal data.
- Object: The right to object to your personal data being processed for direct marketing, and in certain other situations, to our continued processing of your personal data.
- Data Portability: The right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service.
Data Security
We implement stringent security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information to improve your experience on our website and app. You have the right to decide whether to accept or reject cookies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
How to Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us using the details provided above. If you have any concerns about our use of your information, you also have the right to lodge a complaint with your local data protection authority.
